Product · Reviews & Reputation
More 5-star reviews.
Fewer public surprises.
After the visit, the guest gives their opinion from a QR or an email. If they are happy, they go to Google. If they are not, they tell you privately and you get the chance to win them back before they publish. You also monitor your Google Business Profile reviews and reply with AI in one click.
Table & receipt QR
Delayed post-visit email · zero friction
Feedback-first
Happy → Google · Unhappy → you, privately
GBP monitor + AI
Gemini replies in the review language · one click to publish
€29.99/month
Or €19.99/month with Web or POS · no lock-in
Flow
How it works
The guest gives feedback
They scan the table QR, the receipt QR, or get a post-visit email. The survey shows in the language of their phone — no app, no sign-up.
The system routes
Rating ≥ 4★ — they get the official Google link and land there with the right motivation.
Rating ≤ 3★ — private screen: they tell you what happened before publishing.
You reply and monitor
The panel shows all your Google reviews. Gemini drafts the reply; you check it and publish in one click — or handle the private feedback from the inbox.
What's included
Post-visit collection
Table QR (A5/A4 poster in your colours), QR on the till receipt and a delayed email after the visit — all three channels available at once.
Feedback-first routing
Happy guests go to Google; unhappy ones come to you. Without blocking public access to Google — compliance guaranteed with the GBP Terms of Service.
GBP monitor
Google Business Profile reviews synced every 30 minutes. Full history and a before/after KPI from the day you started using the module.
AI replies
Gemini Flash drafts the reply in the language of the review, in your tone and with your sign-off. You check it in seconds and publish — without touching the Google console.
Recovery inbox
Every piece of negative feedback opens a private ticket with whatever contact details the guest left. In-progress/resolved states so you can actually follow up.
Reputation analytics
Full funnel (sent → answered → published), star distribution, 7/30/90-day trend and the recovery rate for unhappy guests.
Designed to comply — not to game
Pure "review-gating" (blocking the Google link for unhappy guests) violates the GBP Terms of Service and the EU Omnibus Directive. Our module works in soft mode: it actively guides the happy guest towards Google and handles the unhappy one privately, but it never closes off public access to the listing. The Google link comes straight from the official Google Business Profile API (metadata.newReviewUri) — the same canonical link Google hands every business. The configuration is audited by the Bouzon Digital team before each go-live.
Comparison
Built-in reviews vs. an external reputation tool
What changes when the review tool lives inside the same platform as your POS and your bookings.
| Aspect | Bouzon Reviews | External reputation tool |
|---|---|---|
| Integration with your POS | ✓ Native — QR on the receipt automatically | ✗ Manual connector or paid webhook |
| Integration with your bookings | ✓ Native — email when the visit completes | ✗ CSV import or third-party API |
| AI language | ✓ Replies in the language of the review | English-first · Spanish via translation |
| GBP Terms compliance | ✓ Audited · official GBP link from the API | ⚠ Varies by vendor · check it yourself |
| Support in Spanish | ✓ Bouzon Digital team · reply within hours | Global chat · first contact in English |
| Separate login | ✗ Not needed — same panel as always | ✓ Another platform, another password |
| No lock-in | ✓ Month to month | ⚠ Annual contracts are the norm |
| Monthly price | €19.99–29/month | €36–800/month depending on the tool |
Prices and features public as of July 2026; they may vary by plan and region.
×3–5
More new reviews per month in the first 90 days compared with the pace before using the module.
< 2 min
Average time to check and publish an AI reply. No opening Google, no copy-pasting.
1 click
To connect your Google Business Profile and start syncing reviews from the panel.
Frequently asked questions
What we get asked most
How is this different from just asking guests to leave a review?
The key difference is routing: the module applies the feedback-first principle — the guest picks how many stars they would give. If the rating is high (≥ 4★), they get the Google link and land there with exactly the right motivation. If the rating is low (≤ 3★), they land on a private screen where they can tell you what went wrong, and you get the chance to win them back before that frustration turns into a public 1-star review. The practical result: more positive public reviews and fewer nasty surprises.
Does this violate Google policy?
No. The Google link is never blocked — any guest can go straight to your Google listing on their own. The module works in soft mode: it guides the happy guest towards Google and the unhappy one towards a private channel, but it never closes off access. That distinction matters: not actively offering the link to unhappy guests ≠ blocking their access (pure review-gating). The design complies with the GBP Terms of Service and the EU Omnibus Directive. The configuration is reviewed by the Bouzon Digital team before go-live.
How much does it cost?
The module is €29.99/month as a standalone product — it does not require a Bouzon Digital website or POS. If you already have any Web or POS plan, the price drops to €19.99/month. No lock-in: you can switch it off from your panel at any time. Your Google reviews stay; access to the panel and the GBP monitor stops.
How does the module connect to Google Business Profile?
After go-live you connect your Google account from the panel in a single click (OAuth). The module syncs your Google reviews automatically every 30 minutes and shows a before/after comparison: your average rating and review count the day you started vs. today. Gemini drafts a reply for every review — you review and publish with one click, or enable auto-publish for positive reviews with no text, with your approval as the guardrail.
Which channels can it use to ask for feedback?
Three complementary channels: (1) table QR — an A5 poster in your colours and logo that the guest scans at the end of the experience; (2) QR on the printed receipt — if you use Bouzon POS, the QR is added automatically at the foot of the ticket (toggleable from settings); (3) post-visit email — if the visit came from a booking managed by Bouzon Bookings or a completed order in Bouzon Shop, the system sends an email at the configured delay. All three can run at once.
Is the survey Spanish-only?
No. The language of the feedback page is auto-detected from the guest device — if their phone is in English, the survey shows in English. Ideal for tourist areas where a large share of guests are foreign. The language can be forced with a parameter, or you can let the system detect it.
What happens when a guest leaves negative feedback?
The owner gets an email alert straight away. In the Reviews panel the feedback shows up in the survey inbox with whatever details the guest left — name, phone and email fields are optional, but the guest can fill them in if they want you to get in touch. The ticket moves to "in progress" when you start handling it and to "resolved" when you close it. The goal: turn an unhappy guest into a recovered one before they publish.
Get started
Ready to multiply your reviews?
Go-live includes the Google Business Profile connection, the QR posters in your branding and the setup of whichever channels you use. No lock-in — month to month.