More 5-star reviews.
Fewer public surprises.

It listens before it asks. The guest rates 1 to 5 stars. Above the threshold (4★+ by default, configurable), they get the Google link right away. Below the threshold, they are first asked privately what went wrong — so you can fix it before it turns into a public 1-star review — and on submitting that feedback they are also offered the Google link. The practical result: more positive public reviews and fewer nasty surprises.

In the default (feedback-first) mode, no: guests who rate below the threshold are asked first, privately, what went wrong, and on submitting are still offered the Google link, with no pre-written text and no incentive for the review. The configuration is reviewed by the Bouzon Digital team before go-live.

Review gating means hiding or fully blocking the review link from guests who rate low, so only happy guests reach Google. In this module's default mode that does not happen: guests who rate below the threshold are asked first, privately, what went wrong, and on submitting that feedback are also offered the Google link — they are never left without that option. No incentives, no pre-written text.

The module is €29.99/month as a standalone product — it does not require a Bouzon Digital website or POS. If you already have any Web, POS or Staff plan, the price drops to €19.99/month. No lock-in: you can switch it off from your panel at any time. Your Google reviews stay; access to the panel and the GBP monitor stops.

After go-live you connect your Google account from the panel in a single click (OAuth). The module syncs your Google reviews automatically every 30 minutes and shows a before/after comparison: your average rating and review count the day you started vs. today. Gemini drafts a reply for every review — you review and publish with one click, or enable auto-publish for positive reviews with no text, with your approval as the guardrail.

Three complementary channels: (1) table QR — an A5 poster in your colours and logo that the guest scans at the end of the experience; (2) QR on the printed receipt — if you use the Bouzon Digital POS, the QR is added automatically at the foot of the ticket (toggleable from settings); (3) post-visit email — if the visit came from a booking managed by the Bouzon Digital booking system or a completed order in the Bouzon Digital online shop, the system sends an email at the configured delay. All three can run at once.

No. The language of the feedback page is auto-detected from the guest device — if their phone is in English, the survey shows in English. Ideal for tourist areas where a large share of guests are foreign. The language can be forced with a parameter, or you can let the system detect it.

The owner gets an email alert straight away. In the Reviews panel the feedback shows up in the survey inbox with whatever details the guest left — name, phone and email fields are optional, but the guest can fill them in if they want you to get in touch. The ticket moves to "in progress" when you start handling it and to "resolved" when you close it. The goal: turn an unhappy guest into a recovered one before they publish.