Unlimited support ^¹

What does unlimited support include?

All subscription plans include unlimited support requests for managing and maintaining your website. This covers:

• Content updates: text, images, menus, opening hours and prices
• Minor design changes: colours, fonts, section order
• Bug fixes and technical issues
• Adding or removing sections within the existing design
• Configuration and adjustments to the bookings or shop module (if contracted)
• Guidance and advice on your digital presence

What is not covered?

Unlimited support refers to reasonable maintenance of the existing site. It does not include:

• Full redesign or structural changes to the site
• Development of new features not included in the plan
• Social media management, ad campaigns or email marketing
• Content creation (copywriting, photography, video)
• Integration with third-party systems not originally planned

Any work outside the support scope will be quoted separately and requires prior approval.

Response time

Incidents that stop you trading — the POS not taking payment, the kitchen printer down, the website or bookings offline — are handled 24/7, every day of the year, over WhatsApp: that is when a restaurant actually needs us, and a Saturday night counts the same as a Tuesday morning. Requests that are not incidents — menu changes, copy, photos, new features — are handled within 24–48 business hours.

Fair use

Support is designed for reasonable use in line with the normal maintenance of a hospitality website. In the unlikely event that one client's volume of requests significantly impacts our ability to serve others, we will get in touch to agree a tailored solution.

Any questions?

If you're unsure whether your request is covered, just write to us and we'll confirm with no commitment.